Orders
- How soon will I receive the products I ordered?
- Which shipping services are available?
- What are the shipping costs?
- Do additional shipping fees apply if my order is shipped in multiple shipments?
- What are my payment options?
- Are there other fees depending on the payment option I choose?
- When will my credit card or my PayPal account be charged? Do I have to pay for preordered products?
- To which countries do you ship?
- Can I track the status of my order?
- I placed an order some time ago, but haven’t received my books yet.
- I ordered two products. One is already available, the other one has not published yet. Will you hold the shipment until both books are available, or will I receive the available book right away?
- Can I cancel an order?
- I preordered a book. Can the publication date still change?
- Can I order a book just to take a look?
- How can I have my invoice changed?
- Who should I contact if I have other questions about my order?
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How soon will I receive the products I ordered?
E-books marked as "available" can be accessed immediately. Check your e-mail account for an e-mail with the activation key!
Each printed book marked as "available" is generally ready to ship within 24 hours. Shipping times will depend on your shipping address:
- U.S.A.: 3 to 7 business days
- Canada: 3 to 5 business days
- E.U.: 2 to 8 business days
- U.K.: 3 to 5 business days
- other countries: 2 to 19 days
A comprehensive and up-to-date overview on shipping services and durations can be found in our Terms and Conditions.
Orders for products that have not yet been published or are temporarily out of stock are put on backorder. These orders will be shipped as soon as the product becomes available. We make an effort to inform you about the publication dates and delivery times of our products as soon as possible.
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Which shipping services are available?
We use a variety of shipping methods for printed books, depending on the destination and service level you choose. Generally, we work with USPS, UPS, DPD, and DHL. Our fulfillment partners are PSSC (Publishers Storage and Shipping) Ann Arbor, MI, and VVA (Vereinigte Verlagsauslieferung) in Gütersloh, Germany.
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What are the shipping costs?
We are constantly working on optimizing our shipping services and fees. Currently, we charge the following flat fees, regardless how many books you order:
- U.S.A.: $6.99
- Canada: $39.99
- E.U.: $12.99
- U.K.: $49.99
- Non-E.U. countries in Europe: $29.99
- Mexico: $49.99
- Central and South America: $69.99
- Africa, Asia, Australia: $69.99
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Do additional shipping fees apply if my order is shipped in multiple shipments?
The shipping fees are based on the number of shipments. If you place an order in which one product is available right away and another product can only be preordered, additional shipping fees apply for the second shipment.
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What are my payment options?
You can choose between the following options:
- MasterCard
- Visa
- American Express
- PayPal
Please note that Paypal is not available for preorders!
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Are there other fees depending on the payment option I choose?
For orders on the website, we do not charge you any additional fees.
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When will my credit card or my PayPal account be charged? Do I have to pay for preordered products?
Your card or account will be charged on the day we ship the book. This also applies to preorders. If you preorder a book that ends up being cancelled (yes, this happens, unfortunately), your card will not be charged.
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To which countries do you ship?
We generally ship world wide.
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Can I track the status of my order?
We hope to offer this feature soon.
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I placed an order some time ago, but haven’t received my books yet.
Most likely you preordered a book that has not yet published. Please make sure to check the publication date of each item that you order. This date is shown on the web catalog page of the product, during the order process, in your confirmation e-mail and—if you created one—in your customer account.
Due to various reasons, however, these publication dates can change. We apologize for the inconvenience.
If your product was available at the time of your order, but has not yet arrived, please contact our customer service with a copy of your order (order confirmation e-mail) via e-mail:
Monday to Friday, 8 a.m. to 9 p.m., Eastern time
orders@rheinwerk-publishing.com -
I ordered two products. One is already available, the other one has not published yet. Will you hold the shipment until both books are available, or will I receive the available book right away?
In this case, you will receive two shipments: the available product right away, and the second one as soon as it becomes available. You will receive a separate invoice/receipt for each shipment.
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Can I cancel an order?
Please contact our customer service with a copy of your order (order confirmation e-mail) via e-mail:
Monday to Friday, 8 a.m. to 9 p.m., Eastern time
orders@rheinwerk-publishing.com -
I preordered a book. Can the publication date still change?
Yes, this can happen: A manuscript is not finalized on time, editing and reviewing the text takes longer than expected, or something went wrong at the printer… We always try to give you as up-to-date information as possible about the publication date on the product’s catalog page. We announce these dates to the best of our knowledge, but we cannot guarantee them.
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Can I order a book just to take a look?
Unfortunately, this is not possible. However, you will find the table of contents for each book on our website along with extensive reading samples, as soon as they are available. See also: Service for Press and Educators.
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How can I have my invoice changed?
Please contact our customer service with a copy of your order (order confirmation, package slip, invoice) via e-mail, and we will see what we can do:
Monday to Friday, 8 a.m. to 9 p.m., Eastern time
orders@rheinwerk-publishing.com -
Who should I contact if I have other questions about my order?
Please contact our customer service via e-mail:
Monday to Friday, 8 a.m. to 9 p.m., Eastern time
orders@rheinwerk-publishing.com