Customer Account

There are two ways to create a new account: Prior to the purchase, or during the checkout process. Please note: In both cases, you agree to enter your correct personal information (name, e-mail address, mailing address) when registering or creating an account. More information can be found in our Terms and Conditions and in our Privacy Policy.

Creating an account without an order
On our website, click “My Account”. Click “Register” in the following pop-up window and follow the instructions on the screen.

Creating an account during checkout
If you have added at least one product to the shopping cart or have accessed your shopping cart by clicking “Shopping Cart“ in the upper right corner of the website, you can “Go to checkout” and start the next step of the order process. In the lower part of the window (section “I’m a new customer and would like to create an account”), you have the option to create an account. Follow the instructions on the screen.

Your password must have at least 8 characters. We don’t have stricter requirements, however, we recommend using a unique password with a combination of letters, numbers, and special characters.

No, you are not allowed to do that. We expressly prohibit temporarily or permanently passing on your access to the account and the Library and to the products stored therein.

Whether you click “Log in”, “My Account”, or “Library” in the upper right corner of the website, a window will pop up in which you can log on. Depending on which of the three links you clicked, the target differs: You’ll either stay on the page last visited (Log in), you will see the start page of your account (My Account), or you will end up in the library (Library).

Once you’re logged in, you can also log out, via “Log out”.

No, you don’t—but we recommend it to prevent others from gaining access to your account from your computer. You can either log out via “Log out” in the upper right corner, or find a log out option in the right column on the start page of your account.

With an account, you have the option to manage your personal order information (billing and shipping address, payment information, shipping options) from within our system. This means you don’t have to add this information for your next order. Logging on with your e-mail address and password is sufficient, and all necessary information will be available for the new order.

In addition, registration and an active account are the requirements for ordering and using digital products such as e-books.

Yes, you can order printed books without creating an account. However, this method comes with the disadvantage of having to enter all your information again for future orders.

Please note: If you wish to order e-books or a bundle of printed and e-book editions, a customer account must be created.

There are no disadvantages—if you don’t mind entering your personal information again for your next order.

If you’re planning to order e-books or bundles of e-book and print editions, we suggest you create an account right away. To use these products, an account is a prerequisite.

Without an account, you don’t have access to the Library, and without access to the Library, you can’t download e-books.

Your e-books are shipped with a personal imprint (“digital watermark”), which contains your name, your e-mail address, and a unique serial number for your e-book. You can download the e-book from the Library, which is linked to your account.

That’s why an account is the technical prerequisite to deliver e-books accurately, safely, and around the clock.

The old website was run by Wellesley Information Services (WIS), a company not affiliated with Rheinwerk Publishing. Your account had been created with WIS, and in order to protect their customers, it is WIS’ company policy to not share customer data with third parties such as Rheinwerk Publishing. Due to this reason, all old customer accounts have been deactivated.

No, not if you downloaded your e-books and saved a copy of each! We’ve provided a way for you to load your previous purchases into a new account. Go to sap-press.com/restore-ebook-library and follow the instructions for how to populate your new account with your SAP PRESS e-books.

If you forget the password for your account, click “Log on” in the upper right corner of the website. In the following window, click “Forgot Password”. In the next step, you have the option to enter the e-mail address associated with your account. We will send you an email with instructions for how to restore your password.

Log on with the e-mail address that is saved in your account. Then click “My Account” if you’re not already in your account. Click “Billing address and access information”. Here, you have the option to change the e-mail address associated with your account.

If you clicked “My Account” and are logged on, you’ll see the start screen for your account. Here, you can access your orders, your billing address, access information, shipping address, and payment options, as well as your newsletter subscription.

For us, protecting your personal information starts with only asking for and storing the information that we absolutely need to fulfill your order. We only share this information with third parties when it is necessary to deliver the services you requested. When working on your order, we therefore share your data with our fulfillment partners such as PSSC (Publishers Storage and Shipping), VVA (Vereinigte Verlagsauslieferung), USPS, UPS, DHL, or credit card companies.

Since credit card data requires the highest security, your card number is not captured by, nor saved on, any of our systems. Instead, this happens on the high-security servers of our specialized payment provider, Ingenico ePayments (https://www.ingenico.com/epayments).

When storing your personal information, we apply the highest security standards. To protect your information from unauthorized access during a data transfer, the entire data flow between your computer and our systems is encrypted using SSL (Secure Socket Layer). To do this, we use the best possible standard encryption with a 2048 bit key; a technology that is also used by banks. For more information, please see our Privacy Policy.

Please contact our technical support via e-mail: support@rheinwerk-publishing.com