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What does an online course ticket offer me?
Purchasing a ticket for an online course entitles you to attend the event. You will receive a link to access the course a few days before it begins. After the event, you will have access to the recording for a minimum of 12 months.
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What is the difference between purchasing a series and an individual ticket?
A series ticket gives you access to all the courses in a multi-day series, which can include 3-5 sessions. An individual ticket allows access to only the single-day session you purchased.
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How can I pay?
We offer the following payment options:
• Paypal
• Visa
• Mastercard
• American Express
You will receive an invoice for every ticket purchase.
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Can I cancel my ticket for an online course?
Tickets for online courses are not returnable or exchangeable.
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Can I nominate a replacement participant for the course(s) I have booked?
You can nominate a replacement participant free of charge up to seven days before the event. Unfortunately, this is no longer possible less than seven days before the start of the event.
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How do I register for my online course on the Rheinwerk platform?
A few days before the event, we will send a personalized access link to the email address you provided when purchasing your ticket. You can access the course via web browser on your PC, Mac, iPad, or Android tablet. If you haven't received the email, check your spam folder or contact us at orders@rheinwerk-publishing.com or +1 781-228-5070.
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Do I receive a certification of completion after finishing each online course or series?
Yes, you will receive a digital certification of completion once you finish the course or series.
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Will I have access to a video recording after the online course concludes? If so, how long will I have access?
Yes. We will guarantee access for at least 12 months.
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Can I ask the instructor questions during the online course?
Yes, you can submit your questions to the moderator, who will relay them to the instructor. There will be time at the end of the course for the instructor to address these questions. Please note that while we aim to answer as many questions as possible, we cannot guarantee that all will be addressed.