Shopping with Us
Returns
For printed products, you are entitled to return the item within two weeks after receiving the goods by providing notification via email at info@rheinwerk-publishing.com, or by returning the goods to the warehouse from which you received them:
PSSC-Ann Arbor
100 N. Staebler Rd, Ste D
Ann Arbor, MI 48103
U.S.A.
or:
VVA-arvato
Remittendenstelle
Warenannahme 500
Henkenstraße 59-65
33415 Verl
Germany
For products that consist of a printed and an electronic component (“bundle”), this right to return only extends to the printed component. E-books are non-returnable. If you decide to return a product, you are responsible for all postal charges for the return if the products received are the products you ordered and if they were not damaged upon receipt. You are also responsible for any damage that occurs to products being returned prior to their receipt by Rheinwerk Publishing.
More Information on Shopping
Payment Methods and Currency
Our website accepts credit cards (VISA, Mastercard, American Express) and PayPal. Paypal is only available for active products (no preorders). Your card or account will be charged once your order is complete, or, in the case of preorders, when the book becomes available.
All prices are listed in US Dollars, and payments are accepted in US Dollars only.
Delivery Times and Shipping Fees
Shipping fees vary depending on destination and shipping service selected. We are constantly working on optimizing our shipping services and fees. Currently, we charge the following flat fees, regardless how many books you order:
| Destination | Delivery Time | Shipping Fee |
|---|---|---|
| United States | 3 to 7 business days | $6.99 |
| Canada | 3 to 5 business days | $39.99 |
| Mexico | 3 to 5 business days | $49.99 |
| European Union, Switzerland, Liechtenstein | 2 to 8 business days | $12.99 |
| United Kingdom of Great Britain and Northern Ireland | 3 to 5 business days | $49.99 |
| Other European countries | 7 to 19 business days | $29.99 |
| Central and South America | 3 to 5 business days | $69.99 |
| Africa, Asia, Australia, and Oceania | 3 to 5 business days | $69.99 |
All shipping options provide end-to-end shipment tracking. Please contact our customer service for tracking information: info@rheinwerk-publishing.com.
Customs fees and duties as well as customs brokerage fees that may apply in the destination country are the responsibility of the customer. Please note that the time for customs clearance can vary from country to country and shipment to shipment. Rheinwerk Publishing is not responsible for packages that are held up in local customs. To speed up clearance processes, we recommend ordering with a corporate shipping address.
Orders of products that have not yet been published or are temporarily out of stock will be put on backorder. These products will be delivered immediately upon availability. Please note that you will be charged shipping costs for each shipment separately.