Dr. Thomas Schneider started his career at SAP AG in 1996. Among other things, he was in charge of the Center of Expertise for Performance in the Service & Support group and the responsible Support Alliance manager for key accounts. Since 2004 he has worked in the Research & Breakthrough Innovation group, where he first was responsible for IT Service & Application Management. Since 2009 he has focused on the Partner Development Infrastructure in the SAP Cloud organization as the responsible architect.