Greg Chase is an SAP mentor and is director of solution marketing for business process management (BPM) at SAP. Greg’s areas of expertise include customer use cases and solution development using a BPM approach, value engineering in a BPM context, and BPM for enterprise information management (EIM). He is responsible for working with SAP partners to create and position service offerings utilizing SAP developer technologies. Greg has been in the software industry for over 20 years at various startup companies and global leaders, including SAP and Oracle. He holds a bachelor’s degree from the University of California at Davis.

Rukhshaan Omar is an independent global marketing specialist responsible for industry positioning for SAP NetWeaver BPM. Ruks has compiled a comprehensive collection of industry-relevant BPM use cases based on analyzing early projects from adopters and market research. She has more than 20 years of IT experience working with leading global software vendors. She holds degrees in computer science and mathematics from the University of Durban-Westville and the University of South Africa.

James Taylor is founder and CEO of Decision Management Solutions, a California-based consulting firm.

Ann Rosenberg is a Senior Strategic Business Process Management Consultant, working for the SAP Process Office. The Process Governance Team within the SAP Process Office has created the BPM method that links to SAP’s enterprise SOA strategy.

Mark von Rosing lectures Leadership and Business Economics at the Copenhagen Business School, Denmark.