Preface

13

Target Audience

13

How This Book Is Organized

14

Information Boxes

16

Acknowledgements

16

1 Why Business Process Transformation?

19

1.1 Current Challenges for Companies

19

1.1.1 Volatility

21

1.1.2 Uncertainty

22

1.1.3 Complexity

24

1.1.4 Ambiguity

26

1.2 Competencies Required by Companies Today

28

1.2.1 Agility

29

1.2.2 Transparency

31

1.2.3 Collaboration

32

1.2.4 Transformation

34

1.2.5 Customer Excellence

35

1.3 The Intelligent Company of Tomorrow

37

1.3.1 Holistic Digitization

38

1.3.2 Customer Centricity

40

1.3.3 Networking

41

1.4 Summary

43

2 What Is Business Process Transformation?

45

2.1 Business Process Transformation at a Glance

45

2.1.1 What Business Process Transformation Does

46

2.1.2 Evolution of Business Process Transformation Solutions

50

2.2 SAP Signavio Process Transformation Suite

53

2.2.1 SAP Signavio Process Insights

55

2.2.2 SAP Signavio Process Intelligence

57

2.2.3 SAP Signavio Process Manager

58

2.2.4 SAP Signavio Journey Modeler

60

2.2.5 SAP Signavio Process Collaboration Hub

63

2.2.6 SAP Signavio Process Governance

66

2.2.7 SAP Build Process Automation

67

2.3 Summary

69

3 SAP Signavio Process Insights

73

3.1 Functions

74

3.2 Benefits

77

3.3 Application Example: Transformation of the Lead-to-Cash Process

85

3.4 Summary

93

4 SAP Signavio Process Intelligence

95

4.1 Functions

96

4.2 Benefits

101

4.3 Application Example: Transformation of Accounts Payable Accounting

111

4.4 Summary

125

5 SAP Signavio Process Manager

127

5.1 Functions

128

5.2 Benefits

139

5.3 Application Example: Simulation of the Purchase-to-Pay Process after Company Acquisition

146

5.4 Summary

159

6 SAP Signavio Journey Modeler

161

6.1 Functions

162

6.2 Benefits

164

6.3 Application Example: Working with a Customer Journey Map

171

6.4 Summary

178

7 SAP Signavio Process Collaboration Hub

179

7.1 Functions

180

7.2 Benefits

189

7.3 Application Example: Various Functions for Achieving Process Excellence

194

7.4 Summary

202

8 SAP Signavio Process Governance

203

8.1 Functions

204

8.2 Benefits

209

8.3 Application Example: Workflow Setup for Approval Process

213

8.4 Summary

219

9 SAP Build Process Automation

221

9.1 Functions

222

9.2 Benefits

226

9.3 Application Example: Automate Invoice Processing

230

9.4 Summary

237

10 Transitioning to SAP S/4HANA as a Gateway to Business Process Transformation Management

241

10.1 SAP S/4HANA

242

10.1.1 The Basic Principles of SAP S/4HANA

242

10.1.2 The Change to SAP S/4HANA

247

10.1.3 Opportunities and Challenges When Transitioning to SAP S/4HANA

252

10.2 Business Process Transformation Management

256

10.2.1 Success Factors and Dimensions of Business Process Transformation

257

10.2.2 Opportunities and Challenges of Business Process Transformation Management

262

10.3 Transition to SAP S/4HANA as an Entry Point to Business Process Transformation Management

264

10.4 Summary

265

11 Fundamentals of Business Process Transformation Management

267

11.1 Process Organization and Process Roles

267

11.2 Process Architecture

275

11.3 Variant Management

279

11.4 Interplay with Application Lifecycle Management

281

11.5 Interplay with Enterprise Architecture Management

284

11.6 Summary

286

12 Implementing Business Process Transformation Management in the Transition to SAP S/4HANA

289

12.1 Methodology for End-to-End Business Process Transformation

289

12.2 Analyze the Process

297

12.2.1 Issues, Challenges, and Goals

297

12.2.2 Procedure

299

12.3 Enhance the Process

303

12.3.1 Issues, Challenges, and Goals

303

12.3.2 Procedure

305

12.4 Process and Solution Design

306

12.4.1 Issues, Challenges, and Goals

306

12.4.2 Procedure

307

12.5 Build and Test the Solution

326

12.5.1 Issues, Challenges, and Goals

326

12.5.2 Procedure

327

12.6 Deploy the Solution and Enable the Process

332

12.6.1 Issues, Challenges, and Goals

333

12.6.2 Procedure

333

12.7 Practical Examples

336

12.7.1 Company A: Process-Oriented Transformation Focused on Process Redesign

338

12.7.2 Company B: Process-Oriented Transformation Focused on Realizing Initially Defined Added Values

345

12.7.3 Company C: Solution-Oriented Transformation Focused on Realizing Fast Results and Changes in Selected Areas

364

12.8 Summary

374

13 Extending Business Process Transformation Management Beyond the SAP S/4HANA Project

377

13.1 Review and Lessons Learned

378

13.2 Focus on Continuous Improvement

380

13.3 Process Governance after Conclusion of the SAP S/4HANA Project

382

13.4 Consideration and Optimization of End-to-End Processes

383

13.5 Analysis and Optimization of Implemented Processes

384

13.6 Evaluation and Prioritization of Process Improvements

388

13.7 Measurement and Presentation of Progress

391

13.8 Summary

392

14 Getting Started with Business Process Transformation Management

393

14.1 Analysis of SAP ERP Systems

393

14.1.1 SAP Innovation and Optimization Pathfinder

398

14.1.2 Process Discovery for SAP S/4HANA Transformation

402

14.1.3 SAP Signavio Process Insights, Discovery Edition

406

14.2 Business Process Transformation Starter Pack

409

14.3 Summary

413