Table of Contents

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Preface
21
Acknowledgments
29
PART I SAP and Enterprise Computing: The Basics
31
1 SAP: The Company
33
The Beginnings of SAP
33
Examining the Growth of SAP
34
SAP in the 1980s
34
SAP in the 1990s
35
Entering the New Millennium
36
SAP Today
37
Conclusion
39
2 The SAP Approach to Enterprise Software
41
Enterprise Resource Planning (ERP)
41
The Origins of Standard Business Software
43
The Challenge of Integration
43
Overview of SAP NetWeaver
44
Uniting IT and Business Requirements
45
Open Application Environment
46
Using Composite Applications
46
SAP Support for Business Processes
47
SAP and Big Data
49
Where Is SAP Headed?
50
Cloud Computing
50
Mobile Computing
52
Self-Services for Increased Efficiency
53
Benefits of Using SAP Software
54
Conclusion
55
3 Business Suite 7 Overview
57
Overview of Business Suite Solutions
58
SAP ERP
58
SAP Customer Relationship Management
60
SAP Supplier Relationship Management
61
SAP Product Lifecycle Management
62
SAP Supply Chain Management
63
SAP Business Suite 7 Benefits
63
Conclusion
65
PART II SAP Products
67
4 SAP ERP Financials
69
How SAP ERP Financials Fits in an Enterprise
69
Optimized Cash Flow
70
Better Business Insight
72
SAP ERP Financials and Analytics
72
Improved Compliance
73
A Closer Look at SAP ERP Financials
76
Key Features and Functions
76
Industry-Specific Financial Management
79
SAP Simple Finance
80
SAP ERP Financials Case Study 1
80
Phase 1: Cash, Debt, and Investment Management
81
Phase 2: Global Cash Visibility
82
Phase 3: Straight-Through Processing
83
Phase 4: Hedging of Foreign Exchange
83
SAP ERP Financials Case Study 2
84
The Challenges
85
The SAP Solution
85
Conclusion
85
5 SAP ERP Operations
87
SAP ERP Operations Overview
88
Product Development and Collaboration
88
Procurement
89
Operations: Sales and Customer Service
90
Operations: Manufacturing
90
Enterprise Asset Management
93
Operations: Cross Functions
93
Collaborating with Value Chain Partners
93
A Closer Look at SAP ERP Operations
94
SAP ERP Operations Solution Map
94
Key Features and Functions
95
Product Development and Collaboration
97
Procurement
99
Operations: Sales and Customer Service
103
Operations: Manufacturing
104
SAP Enterprise Asset Management
106
Operations: Cross Functions
108
SAP ERP Operations Case Study 1
110
The Challenges
110
The SAP Solution
110
The Benefits
111
SAP ERP Operations Case Study 2
111
The Challenges
112
The SAP Solution
112
The Benefits
112
Conclusion
113
6 SAP ERP Human Capital Management
115
How SAP ERP HCM Fits in an Enterprise
116
Workforce Process Automation to Improve Efficiency
117
Improving Talent Management
117
More Efficient Workforce Deployment Management
118
End-User Service Delivery
118
Gaining Insights through SAP ERP HCM Analytics
119
A Closer Look at SAP ERP HCM
120
Key Features and Functions
121
Talent Management
122
SAP Visualization
123
Workforce Process Management
126
Workforce Deployment Management
127
End-User Service Delivery
128
HR Renewal
128
SAP ERP HCM Case Study 1
129
The Challenges
130
The SAP Solution
130
Looking toward the Future
131
SAP ERP HCM Case Study 2
132
The Challenges
132
The SAP Solution
132
The Benefits
133
Conclusion
133
7 SuccessFactors
135
SuccessFactors Components and the Cloud
135
A Closer Look at SuccessFactors
137
Core HR
137
Analytics Solutions
138
Talent Solutions
139
Social Collaboration
143
Administration Tools
144
Provisioning
145
XML Programming
146
SAP HANA Cloud Platform
146
Deploying SuccessFactors
147
SuccessFactors Integration with SAP ERP HCM
150
SuccessFactors Case Study
152
The Challenges
154
The SuccessFactors Solution
154
Looking toward the Future
156
Conclusion
156
8 SAP Customer Relationship Management
159
How SAP CRM Fits in an Enterprise
160
SAP CRM Solution Map
160
SAP CRM in an Enterprise
161
A Closer Look at SAP CRM
161
SAP CRM Overview
162
Marketing
163
Sales
165
Service
167
SAP Web Channel Experience Management
169
Interaction Center
171
Partner Channel Management
173
SAP CRM Cloud Solution
175
SAP CRM Technical Details
176
SAP CRM Case Study 1
177
The Challenges
178
The SAP Solution
178
The Benefits
179
Looking toward the Future
180
SAP CRM Case Study 2
180
The Challenges
181
The SAP Solution
181
The Benefits
181
Conclusion
182
9 SAP Supplier Relationship Management
183
How SAP On Premise Procurement Solutions Fit into an Enterprise
183
SRM “Flavors”
184
SAP SRM Scenarios
185
A Closer Look at SAP SRM
188
Spend Analytics
189
Sourcing
191
Contract Management
193
Operational Procurement
193
Invoice Management
195
Supplier Information and Performance Management
195
Supplier Collaboration
196
Mobile Platform and User Interface
196
SAP SRM Case Study
197
The Challenges
198
The SAP Solution
198
The Benefits
198
SAP SRM Customer Fast Facts
199
Conclusion
200
10 Ariba and Fieldglass
201
Overview of Ariba and Fieldglass
202
A Closer Look at Cloud Solutions for Procurement
204
Spend Analysis
204
Sourcing
204
Contract Management
206
Fieldglass: Vendor Management System
208
Supplier Information and Performance Management
212
Mobile Procurement and Supplier Collaboration
213
SAP Ariba Case Study
215
The Challenges
215
The SAP Ariba Solution
216
The Benefits
216
Conclusion
216
11 SAP Product Lifecycle Management
217
How SAP PLM Fits in an Enterprise
217
Support for Discrete and Process Industries
218
SAP PLM Solution Map
218
SAP PLM’s Value in Your Enterprise
219
A Closer Look at SAP PLM
219
Overview of SAP PLM
220
SAP PLM and Its Relation to Other SAP Products
221
Product Management
222
Product Development and Collaboration
223
Product Data Management
226
SAP PLM Foundation
227
SAP PLM Case Study 1
229
The Challenges
229
The SAP Solution
229
The Benefits
230
Looking toward the Future
231
SAP PLM Case Study 2
231
The Challenges
231
The SAP Solution
231
The Benefits
232
Conclusion
232
12 SAP Supply Chain Management
233
How SAP SCM Fits in an Enterprise
233
The Adaptive Supply Chain
234
Visibility of Information
236
Velocity of Response
237
Sharing with Partners
237
SAP SCM Solution Map
239
A Closer Look at SAP SCM
240
Overview of SAP SCM
240
Supply Chain Planning
241
Supply Chain Execution
244
Supply Network Collaboration, Design, and Analytics
245
Using RFID in SAP SCM
246
SAP SCM Case Study 1
247
The Challenges
247
The SAP Solution
248
The Benefits
248
SAP SCM Case Study 2
249
The Challenges
250
The SAP Solution
250
The Benefits
251
Conclusion
251
13 The SAP Strategy for Small to Midsize Enterprises
253
The Challenges Facing Small to Midsize Companies
254
Bringing Enterprise Computing to Smaller Companies
254
The SAP SME Portfolio
255
How SAP Business One Works for Smaller Businesses
257
The SAP Business One Solution Map
258
Managing Accounting and Financials
258
Connecting with Customers
259
Purchasing and Operations
260
Inventory and Distribution
261
Streamlining Reporting and Administration
261
Enabling E-Commerce and Web Stores
262
SAP Business All-In-One
263
Benefits of Using SAP Business All-in-One
263
SAP Business All-in-One is Powered by SAP NetWeaver
265
What Is the SAP Business All-In-One Fast-Start Program?
267
SAP Business ByDesign
268
An Adaptable Suite of Functionality
269
Underlying Technology
269
SAP Business ByDesign Integrated Functionality
270
SAP BusinessObjects BI, Edge Edition
272
Small Business and Midsize Company Case Studies
273
SAP Business One, Case Study 1
273
SAP Business All-in-One Fast-Start Program, Case Study 2
275
Conclusion
276
PART III Essential SAP Tools
277
14 SAP Reporting and Analytics
279
Analytics in the Enterprise
279
SAP Business Warehouse
280
SAP BW Business Content
282
SAP BW Internal ETL—Extract Transform Load
283
Other ETL Tools
284
SLT
284
SAP Data Services
286
Enterprise Performance Management
288
SAP BW Integrated Planning
288
SAP Business Planning and Consolidation
290
SAP BusinessObjects Reporting Solutions
292
SAP Crystal Reports
293
SAP BusinessObjects Dashboards
294
SAP BusinessObjects Web Intelligence
295
SAP BusinessObjects Analysis for Microsoft Office
296
SAP BusinessObjects Analysis for OLAP
297
SAP BusinessObjects Design Studio
298
SAP BusinessObjects Explorer
299
SAP BusinessObjects Mobile
301
The BI Launch Pad
301
SAP Lumira
302
SAP Predictive Analysis
303
SAP Acquires KXEN
305
SAP and SAS partnership
305
SAP HANA Analytics
305
Conclusion
306
15 SAP HANA
307
SAP HANA: The Game Changer
308
The History Behind the Product
309
Prior Uses of In-Memory Computing
310
Moving to Today’s Solution
311
The Technology Behind the Product
311
In-Memory Computing
311
Column-Based Computing
312
Multicore Processing
314
The SAP HANA Appliance
315
Benefits of SAP HANA: Beyond Faster Processing
315
Reducing TCO
316
Reducing Projects Cost
316
Enabling Solutions That Would Otherwise Be Impractical
317
Enabling Self-Service Analytics
317
Using SAP HANA in the Enterprise
318
SAP HANA as a Database
318
SAP Business Suite Powered by SAP HANA
319
SAP BW on SAP HANA (BoH)
320
SAP HANA as OLAP
321
SAP HANA Live
323
SAP HANA Rapid Marts
325
SAP HANA Applications
326
SAP HANA Application Server (SAP HANA XS)
326
Native and Non-Native SAP HANA Applications
327
Building Mobile Apps with SAP HANA
327
SAP HANA Versions: Beyond On Premise
328
SAP HANA One
328
SAP HANA Developer Edition—AWS
328
SAP HANA Enterprise Cloud (SAP HEC)
329
Big Data Acceleration with SAP HANA
329
Conclusion
333
16 SAP Mobility
335
Why Mobilize?
336
Types of Mobile Applications
337
Web-Based Mobile Applications
337
Native Mobile Applications
338
Hybrid Applications
338
What Type Is Best for Your Organization?
339
Mobile Apps in the SAP Business Suite
340
Mobile Apps for Industries
341
Mobile Apps for SAP Cloud Solutions
341
Mobile Apps for SAP HANA
342
SAP Fiori
342
Other SAP and Partner Mobile Apps
343
Mobile Security
344
SAP Afaria
344
SAP Mobile Documents
345
SAP Mobile App Protection by Mocana
345
Mobile Analytics
345
SAP Mobile Platform
347
SAP Mobile Platform Server (On Premise)
348
SAP Mobile Platform Cloud
349
SAP Mobile Platform SDK
350
Mobile Application Development Tools
351
SAP Gateway
351
SAP AppBuilder
353
SAPUI5
353
Conclusion
354
17 User Productivity Tools for Information Workers
355
Portals and Roles
355
Understanding Portals
356
Understanding iViews
357
Assigning Roles
358
How SAP NetWeaver Supports Portals
359
Collaborative Tools
360
Workspaces
360
Discussion Forums and Wikis
360
Self-Service
361
Employee Self-Service Workspaces
361
Manager Self-Service Workspaces
364
Mobile Productivity
365
Conclusion
366
18 User-Friendly SAP: Duet, Alloy, Adobe Interactive Forms, and SAP Fiori
369
Duet: Providing Information Workers with What They Need
370
Key Functions and Features
371
How Duet Works
372
Examples of Duet in Action
374
Alloy: Joining SAP and Lotus Notes
375
Alloy’s Key Features
375
The Advantages of Alloy
377
An Everyday Example of Alloy
377
The Paperless Office: Adobe Forms
378
The Need to Go Paperless
378
Streamlining Business Processes
379
Interactive Forms in the Workplace
380
Interactive Forms Extend Outside Your Organization
381
SAP Fiori for SAP Business Suite
382
SAP Fiori Launchpad
383
Accessing SAP Fiori Apps as a Manager
385
Accessing SAP Fiori Apps as an Employee
386
Conclusion
387
19 SAP NetWeaver as a Technology Platform
389
The Role of SAP NetWeaver in Your Enterprise
389
An Integration Platform
390
A Composition Platform
390
Enterprise Services Repository
391
Management of Information and Reports
393
The SAP NetWeaver Solution Map
393
SAP NetWeaver Components
395
SAP NetWeaver Application Server
396
SAP Business Warehouse
397
SAP Enterprise Portal
399
SAP Process Orchestration
400
SAP NetWeaver Master Data Management
401
SAP for Mobile
402
SAP Auto-ID Infrastructure
402
SAP Tools for Developers
403
ABAP
403
Java
405
SAP Solution Manager
407
SAP NetWeaver Case Study
408
The Challenges
409
The SAP Solution
409
Future Outlook
410
Conclusion
410
20 Preparing for an SAP Implementation
413
Important Considerations
413
Assessing Your Own Business
414
Understanding Implementation Costs
416
Dealing with Change
417
Planning for Success
418
The SOA Adoption Program
418
SAP and the SAP Community
419
Enhancement Packages
420
Who Can Help You Implement?
421
SAP Services Portfolio
421
SAP Services Portfolio: Planning Phase
422
SAP Services Portfolio: Building Phase
423
SAP Consulting
425
SAP Services Portfolio: Running Phase
428
SAP Operations Support Options
429
SAP Services Tools and Programs
430
Getting Information
431
Support in Action: A Case Study
432
Conclusion
433
21 Preparing for an SAP Cloud Implementation
435
Important Considerations
436
Current Pain Points and Limitations in Your Process
436
Strengths of Your Business Process
437
Cloud Application Wish List
437
Cost of the Implementation
437
Project Planning and Methodology
439
BizXpert for SuccessFactors
439
Ariba
441
Change Management
442
Communications
443
Stakeholder Management
443
Workforce Transition
443
Training
444
Knowledge Transfer
444
SAP Cloud Implementation Case Study
445
The Challenges
446
The SAP Cloud for Travel and Expense Solution
446
Looking toward the Future
448
Conclusion
448
22 An Introduction to SAP Rapid Deployment Solutions
449
The Concept
450
Assets That Are Available with a Solution Package
451
Rapid-Deployment Solution Implementation Case Study
454
The Challenges
455
The Rapid-Deployment Implementation Solution
455
Looking toward the Future
456
Conclusion
457
23 SAP Solution Manager
459
What Is SAP Solution Manager?
459
SAP Solution Manager Overview
460
The SAP Solution Manager Approach
462
SAP Solution Manager Contents
463
SAP Solution Manager Case Study
466
The Challenges
467
The SAP Solution
467
The Benefits
467
Conclusion
468
The Next Step
469
Appendices
471
A Glossary
473
B SAP Resources
483
SAP Communities and Alliances
483
Certification
483
Websites and Blogs
484
Publications
484
SAP Offices
486
Office Directory: United States
486
Worldwide Country Sites
486
C SAP Solution Maps
487
SAP ERP
487
SAP Analytics
515
SAP In-Memory Computing (SAP HANA)
516
SAP Mobile
516
D The Authors
519
Contributors
520
Index
523